Shipping Policy

1. Processing Time

Order Processing: Orders are processed within 5 business days from the time of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Delays: While we strive to process and ship your orders quickly, there may be occasional delays due to high demand, stock availability, or unforeseen circumstances. We will notify you if there is a significant delay.
Super Fast Processing: If you need your order processed faster, you can request super fast processing by emailing us at pawreospantry@gmail.com This option will expedite the processing of your order to 24 hours. Please note, this is subject to availability and may incur an additional charge.

2. Shipping Rates & Delivery Time

We offer the following shipping options:

Standard Shipping: Delivery within 3-5 business days after processing.
Expedited Shipping: Delivery within 1-2 business days after processing.

Note: Delivery times are estimates and are not guaranteed. Shipping times may vary depending on your location.

3. Free Shipping

We offer free standard shipping on orders over £35.

4. Shipping Carrier

We use Royal Mail as our trusted shipping carrier. All orders will be shipped through their services.

5. Shipping Restrictions

Domestic: We currently ship within the UK only.
International Shipping: At this time, we do not offer international shipping, but this may change in the future.

6. Lost or Damaged Packages

Lost Packages: If your package does not arrive within the estimated delivery time, please contact us immediately. We will work with Royal Mail to investigate the issue.
Damaged Packages: If your package arrives damaged, please take a photo of the damaged item and packaging and email it to us at pawreospantry@gmail.com within 7 days of receipt. We will offer a replacement or refund for damaged items.

7. Incorrect or Incomplete Shipping Information

Please double-check your shipping address when placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you realize there is an error in your shipping address, please contact us as soon as possible at pawreospantry@gmail.com.

8. Customer Responsibilities

Recipient’s Responsibility: Once the order is delivered to the specified address, the responsibility for the item(s) is transferred to the recipient.
Failed Deliveries: If a delivery attempt fails, you may be required to collect the parcel from a local Royal Mail depot or reschedule the delivery with the carrier.